We are very excited to announce a great new resource for our customers! Some are already familiar with the Customer Center and all its glory, but for those that may be reluctant to venture into the unknown, the following information may help to make this transition a bit less stressful and will make managing your products a little easier. Here’s what the Customer Center can do for you…
Activate Products:
Customers who have purchased a .NET product version 4.0 and greater, will use this tab to activate their license(s). All other product versions can still be activated by visiting http://www.dart.com/register/.
Customers with an active subscription wishing to upgrade to version 4.0 or greater, will need to be issued a new Product License for that version. New Product Licenses may be retrieved by visiting the “My Products” tab in the Customer Center.
Customers wishing to activate any version prior to 4.0 do not need to acquire a new Product License.
My Products:
The “My Products” tab will provide valuable information regarding your products. You will be able to review the subscription status of each product, receive qualified updates, and manage all products owned by your company.
Clicking on any Product License number listed under the My Products tab will allow you to see the registration history of that particular product, the current subscription status, and whether or not an upgrade is available to you. Please remember that an active subscription is required to receive the most recent version available.
Managing your company products is also easy! Product License numbers are linked to the email account of either the original purchaser or the most recent registered user. You may notice that not all of your company owned product are listed. To resolve this, simply add any number of valid email addresses to your account (See “Edit Profile”), and the products linked to those email addresses will appear in your “My Products” tab as soon as the email address is validated.
Edit Profile:
Under the “Edit Profile” tab you will be able to change your personal account information as well as link additional valid email addresses. Once an email address is added, a message will be automatically be sent to the requested address for verification. Once the link contained in the email is clicked, the email address will be confirmed in your account and you will be able to view product information associated with the new address. You can check the status of any requested email address on the left hand side of the Edit Profile tab. It will provide a list of all email addresses added to the account and whether or not they are in a pending status. The pending status means your request has not yet been accepted from the email account holder.
I hope this article has provided some valuable information regarding the many benefits the Customer Center provides. Keep checking back for updates and new features!
Please contact sales@dart.com if you have any questions, concerns, or suggestions regarding the Customer Center.
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